8D Report – Complaint Resolution Tool

Learn the 8D report methodology to continuously improve the quality of products and processes in your plants.

Scope:

1 day / 8 hours

Price:

4,340 CZK + VAT

Course type:

In/person – hotel Vista, Brno

Konference

Course intended for:

Customer complaints

Internal complaints

Course information:

You will learn to use the 8D methodology correctly, know the Ishikawa methodology. You will experience a real problem solving on a practical complaint with an output for internal management/customer. You will be actively involved in WS (interactive) where you will experience the steps of the method used to improve quality in production and to solve problems across processes. You will be actively involved in the Ishikawa methodology to address non-conformance/complaint analysis.

Content:
  • Introduction to the 8D methodology
  • Introduction to the Ishikawa methodology
  • Introduction to the 5 x why methodology
  • PDCA cycle
  • Complaint team solution (WS)
  • Processing of WS outputs
COURSE APPLICATION - 8D Report: Complaint Resolution Tool

Course code:

Date of the course:

8.10.2024

Time of the course:

08:00-16:00

Course Application

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